At superjili, entertainment is best enjoyed when it stays fun. We are committed to giving every player in the Philippines the tools, information, and support they need to keep gaming a positive part of their lives. Whether you are a casual player or a regular, knowing your limits is the smartest move you can make.
We have built practical controls directly into your account so you can manage your gaming experience on your own terms, at any time.
You can set a daily, weekly, or monthly deposit cap directly from your account settings. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. Lowering your limit takes effect immediately, while increasing it includes a short cooling-off period to protect you from impulsive decisions. We encourage every player to set a deposit limit when they first register.
Losing track of time is easy when you are enjoying a live casino game or following a sports match. Our session time reminder feature sends you an in-platform alert after a duration you choose — whether that is 30 minutes, one hour, or longer. When the reminder appears, it is a gentle nudge to pause, take a breath, and decide consciously whether to continue. You are always in control of what happens next; the reminder simply makes sure you are making an active choice rather than drifting. We recommend setting a session reminder as a default habit, especially for evening play sessions.
If you feel like you need a short break from gaming, a cool-off period lets you temporarily suspend your account for a set number of days — from 24 hours up to several weeks. During a cool-off, you cannot log in, place bets, or make deposits, giving you genuine breathing room without permanently closing your account. This tool is ideal for players who notice their gaming habits shifting or who simply want a planned rest. Activating a cool-off is instant and cannot be reversed before the period ends, so it provides a real, reliable pause. You can request a cool-off at any time through your account settings or by contacting our support team.
For players who feel they need a longer or more permanent break, self-exclusion is available for periods ranging from six months to a permanent closure. Once self-exclusion is activated, your account is fully locked and you will not receive any promotional communications from superjili during that time. We take self-exclusion requests seriously and process them promptly — there is no waiting period before the restriction takes effect. If you choose a time-limited self-exclusion, you may request reinstatement after the period ends, but we will ask you to confirm your decision carefully before reactivating. We strongly encourage anyone who feels their gaming is becoming a problem to use this tool without hesitation.
Your full gaming and transaction history is available in your account dashboard at any time. Reviewing your activity regularly is one of the simplest and most effective responsible gaming habits you can build. Seeing your actual deposit totals, session lengths, and win-loss records in plain numbers helps you make informed decisions about your play going forward. We present this data clearly and without clutter so it is easy to understand at a glance. If anything in your history concerns you, we encourage you to reach out to our support team or use one of the account management tools described on this page.
Our customer support team is available to help with responsible gaming concerns at any time. Whether you want to activate a limit, ask about self-exclusion, or simply talk through a concern, you can reach us via the contact details in the footer of this page. We treat all responsible gaming conversations with complete confidentiality and without judgement. Our team is trained to listen, provide clear information, and connect you with the right tools or external resources if needed. You are never alone in managing your gaming experience — we are here to help every step of the way.
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to take action before things escalate.
The most important step is to act early rather than waiting for the situation to worsen. Start by using the account tools available to you — set a deposit limit, activate a cool-off period, or request self-exclusion through your superjili account settings. Talk to someone you trust about what you are experiencing; sharing the concern often reduces its weight significantly. If you feel you need professional support, the Philippines has dedicated helplines and organisations that specialise in gambling-related concerns — reaching out to them is a sign of strength, not weakness. Remember that gaming is meant to be a form of entertainment, and there is no shame in stepping back when it stops feeling that way. Our support team is also available to guide you toward the right resources at any time.
superjili is strictly for adults aged 21 and above, in line with Philippine gaming regulations. We verify the age of all players during the registration process and reserve the right to request additional documentation at any time. If you are aware of a minor attempting to access the platform, please contact our support team immediately. We take our responsibility to prevent underage gaming seriously and have zero tolerance for any attempt to circumvent our age verification measures. Keeping gaming away from minors is a shared responsibility — thank you for helping us uphold this standard.
Our support team is ready to help. You can also visit our FAQ page for quick answers, or log in to your account to manage your responsible gaming settings right now.